In November of 1994 the Student Senate of ENMU Student Concerns Committee (SCC) approached Vice-President Mehaffy about surveying the student body regarding their satisfaction with campus services and programs. Dr. Mehaffy endorsed the students interest, and referred the SCC chair, Frank Fort, to the Assessment Resource Office (ARO). The ARO provided the SCC with examples of a number of commercial instruments, and the SCC chose the Student Satisfaction Inventory.
The SSI measures students' satisfaction with a wide range of college experiences. Students rated 73 items on a seven point Likert-type scale by how important it was to them personally, and their level of satisfaction. These items are used to compose 12 different scales (these scales are described below).
Arrangements were made to administer the SSI during the second and third week of the Spring 1995 semester. Sixty-three classes were identified, chosen to ensure a sample that well represented each college at the University, and each of the student levels. One thousand and eighty-five students completed the SSI. Men composed 40.67% (n=423) of the sample, women made up 59.33% (n=617), and 45 students did not indicate their gender. Sixty-four of the students were 18 and younger, 660 between the ages of 19 and 24, 189 between the ages of 25 to 34, 88 were between 35 and 44 years of age, 40 were over 45, and 44 individuals did not indicate their age. Freshmen composed 18.01% of the sample, sophomores 19.73%, juniors 21.36%, seniors 36.59%, and graduates and 'others' made up 4.31%. The majority of students were full-time (89.43%), day-time students (94.68%), and intend to earn at least a bachelors degree (95.63%). For those interested in more descriptive data, it is available at the Assessment Resource Office. Normative and psychometric information is also available.
Results from 11 of the 12 scales can be found in the table. The definition of the scales are:
In this preliminary report, individuals will be allowed to make their own understanding of the results reported in the table. Over the summer, the ARO will conduct more in-depth analysis and report these to the campus community through the DATAWave, and specific reports to responsible areas. These results will be used by the Students Concern Committee to pinpoint areas where students concerns are the highest. The SCC will work with campus administrators to build campus improvement. Furthermore, members of the SCC will join a subcommittee of the NCA Self-Study to address areas of concerns. Other administrators of Eastern have copies of the SSI results in order to begin addressing students' needs. Finally, departments and programs that would like more specific information, or results for any number of possible independent variables, should contact Dr. Alec Testa at the Assessment Resource Office.
|What's Important||Satisfaction Level|
|ENMU||4 Year Inst.||ENMU||4 Year Inst.|
|Campus Support Services||6.12||6.04||4.93||5.03|
|Concern for Individual||6.05||6.01||4.82||4.82|
|Recruitment & Financial Aid||6.12||5.97||4.29||4.59|
|Safety & Security||6.17||6.24||4.48||4.49|