Volume 6, No. 4Published by Assessment Resource Office, Eastern New Mexico University Date: 9-24-97

COMPARING STUDENT SATISFACTION INVENTORY
WITH
INSTITUTIONAL PRIORITIES SURVEY

     In the last edition of the DATAWave, results of the Institutional Priorities Survey (IPS) were reported. The IPS asks questions identical to the Student Satisfaction Inventory (SSI) which was administered to Eastern students in the Spring of 1997. Comparing the results of both these surveys provides the opportunity to examine how employees and students are similar or how they may differ in what they believe is important for the campus climate.

     In reviewing the results you will see, for example, that employees found most areas to be of more importance than the student body. However, the students, in some areas, were more satisfied with the level of services than were the employees. For example, in the areas of recruitment, financial aid, and registration effectiveness, you will see that students scored these areas relatively higher than did employees. As we can suspect that students are a better measure of the service in these areas, this may indicate that employees are not as aware of the program changes in these areas. A similar disconnect might be observed in the area of safety and security, which employees measured much higher than did students.

     Anyone desiring additional information regarding the results of the IPS and SSI may contact Dr. Alec Testa at extension 2315 or email:  Alec.Testa@enmu.edu.

Top Five Areas of Importance

Student Satisfaction Inventory:
  • Academic Advising
  • Instructional Effectiveness
  • Registration Effectiveness
  • Recruitment and Financial Aid
  • Campus Support Services

Institutional Priorities Survey:
  • Instructional Effectiveness
  • Recruitment and Financial Aid
  • Concern for the Individual
  • Student Centeredness
  • Campus Climate

Top Five Areas of Satisfaction/Agreement

Student Satisfaction Inventory:
  • Academic Advising
  • Campus Support Services
  • Instructional Effectiveness
  • Student Centeredness
  • Concern for the Individual

Institutional Priorities Survey:
  • Safety and Securtiy
  • Instructional Effectiveness
  • Concern for the Individual
  • Campus Support Services
  • Student Centeredness

COMPARING IMPORTANTCE IN AREAS SURVEYED

COMPARING SATISFATION/AGREEMENT IN AREAS SURVEYED

For the areas that employees and students were surveyed, the top ten areas of greatest importance for employees were:

Importance

Agreement

Question

Employee Mean

Employee Mean *
1. Nearly all of the faculty are knowledgeable in their field. 6.80 5.58 (1.29)
2. Cost as factor in decision to enroll. 6.71 n/a
3. The quality of instruction students receive in most of their classes is excellent. 6.69 5.20 (1.33)
4. Financial aid counselors are helpful. 6.67 4.18 (1.69)
5. The campus is safe and secure for all students. 6.67 5.65 (1.14)
6. The instruction in major fields is excellent. 6.66 5.39 (1.17)
7. Faculty are fair and unbiased in their treatment of individual students. 6.66 5.40 (1.19)
8. Students are able to experience intellectual growth here. 6.65 5.42 (1.32)
9. There is a commitment to academic excellence on this campus. 6.65 4.84 (1.64)
10. The campus staff are caring and helpful. 6.63 5.05 (1.37)

* Standard Deviation appears in parentheses

For the areas that employees and students were surveyed, the top ten areas of greatest importance for students were:

Importance Satisfaction

Question

Student Mean

Student
Mean *
1. The instruction in my major field is excellent. 6.52 5.49 (1.36)
2. The content of the courses within my major is valuable. 6.51 5.43 (1.27)
3. I am able to register for classes I need with few conflicts. 6.46 5.04 (1.66)
4. My academic advisor is knowledgeable about requirements in my major. 6.44 5.45 (1.63)
5. The quality of instruction I receive in most of my classes is excellent. 6.42 5.46 (1.23)
6. Nearly all of the faculty are knowledgeable in their field. 6.42 5.58 (1.24)
7. My academic advisor is approachable. 6.41 5.46 (1.63)
8. Tuition paid is a worthwhile investment. 6.37 5.19 (1.53)
9. Computer labs are adequate and accessible. 6.36 5.75 (1.24)
10. Adequate financial aid is available for most students. 6.35 4.53 (1.75)

* Standard Deviation appears in parentheses

Eastern New Mexico University is an affirmative action and equal opportunity employer.  The University does not descriminate on the basis of race, color, national origin, age, sex, or handicap in its programs, activities, or employment.  Persons seeking additional information about the University's nondiscrimination policy should contact the Director of Human Realations/Affirmative Action Officer, ENMU Station #2, Portales, NM 88130.

Assessment Resource Office, Station 9, Eastern New Mexico University, Portales, NM 88310