Frequently Asked Questions


General Information

I'm interested in online courses. How do I find out more?

Go to the Distance Education and Outreach web pages is located at You will find there a great deal of information including courses offered, degrees offered, how to get started, etc. If you don't find the information you need, email


Are online courses as good as classroom courses?
The content is at least as good, since all classes are evaluated by the same criteria. However, you should take into account your own learning style before registering for an online course; they require more reading, writing and self pacing than other courses.


I've registered for an online class. What happens now?
You must log in to Blackboard at and start the course. (Blackboard is the program used at ENMU to deliver most online courses.) Your instructor may or may not contact you. You are responsible for completing the work on your own. Be sure to note all due dates, test dates, etc. and abide by all rules posted in the course. Read every page in your Blackboard course, to be sure that you haven't missed anything.


When does the class start?
Online courses start the day classes begin. You will be able to access the course two weeks before that date to review the syllabus and contact the instructor.


Will my instructor contact me at the beginning of the course?
Not necessarily. Some classes require an introductory posting in the bulletin board, but if such actions are required it will be spelled out in the course syllabus or on the announcements board (viewable as the first page you see within the course.)


I live in another state; how do I get my books?
Books for distance education classes may be purchased from the ENMU Campus Bookstore via telephone by calling toll-free 877.499.2665 or locally 575.562.2721. Book requirements and prices are listed on the Campus Bookstore website. Click on "Textbooks" and then choose the term, course and section. When you choose the section (by instructors' name) you will be shown the required book(s) for the course.


Can I get financial aid if I take online courses?
Yes, financial aid is the same for all students, whether their classes are delivered face-to-face or at a distance. For more information, contact the Financial Aid office.


How can I access the library resources? Who can I talk to for special requests?
Go to the Distance Education Library Services page. Information provided includes the name and contact information for a librarian who can help you with all of your library needs.

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How do I log in to my Blackboard account?
The Blackboard Learn system uses the network login as the username and the ENMU ID number as the password. (For instance, if my name is Edwina Gardinier and my network login is "gardinie3", I would use gardinie3 as the username. I would use my ENMU ID number as the password to login.) Use the Activate your Account link on the Blackboard log in screen or go to to get login information.


Is your computer ready for Blackboard?
Use the Browser Tune Up Tab inside the Blackboard system to check if your computer is ready to run Blackboard. For a list of approved browsers, please visit


Who can I call?
For help with Blackboard, Mediasite or email, please call 562-4999 or use our toll free number: 877-755-3668 Monday through Friday from 8 a.m. until 5 p.m. MST. The Help Line has extended hours when classes are in session: Monday through Friday from 8 a.m. until 8 p.m. MST. and Saturday Noon until 5 p.m. Please note that the help Line is closed on Sunday, Holidays and during University closures.

Roswell Blackboard Helpdesk Number/Hours: 575.624.7491
Monday through Thursday - 7:30 a.m.-10 p.m.
Friday: 8 a.m. - noon
Saturday: 8 a.m. - 5 p.m.
Sunday: noon - 5 p.m.

Ruidoso Service desk number is: 575.257.2120, ext. 379
Monday - Friday - 7:30 a.m.-5 p.m.


Where is the student manual for Blackboard?
Look for the HELP button in Blackboard or use for more assistance. Go to to see the videos.


Do I have to use my ENMU email account for my Blackboard class?
Your ENMU email address is the official email for your online courses. You should email your instructor early in the course to be sure the email address in Blackboard is current and working. After your initial semester at ENMU, you should make sure your ENMU email address is the one listed in your contact information at the Office of the Registrar. For information about the new email system please go to


I can log onto Blackboard but I do not see any classes listed. What's wrong?
When does your course begin? Courses will not show up on your Blackboard account or be available until two weeks before classes begin. Classes are usually loaded the same day that you register, so if you are adding a course late expect to see it within 24-48 hours.


I forgot my Blackboard password. Now what do I do?
Use the "Forgot Your Password" link located on the Blackboard Login Page. A link to change your password will be sent to your ENMU email account.

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What is Wimba?
Wimba is an internet conferencing system. The Wimba icon will appear in your Blackboard shell or the instructor will send a link by email. Helpful information for first time users is located here:

Wimba Classroom 6.1 Participant Guide

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What is Mediasite?
Mediasite is a lecture capture tool that streams the classroom presentations over an internet connection.

Requirements for viewing a Mediasite presentation are located here:

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