Status: Full-time position
Location: Hobbs, NM
Job Summary: Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nationís largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.
The Outlet Manager (Food Outlets and Beverage Outlets) is responsible and accountable for administration, operation, and direct management of the assigned outlets. To take ownership of their outlet and ensure excellent, exciting and fun experiences for our guests. Provides encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests.
Qualifications: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be a minimum of 21 years of age.
High school diploma or G.E.D required.
Bachelors degree from four year university/college preferred.
2 to 5 years relevant experience or equivalent combination of education and experience.
Intermediate computer skills required.
Intermediate knowledge of Microsoft Word, Excel, PowerPoint required.
Must qualify for licensing with the New Mexico Racing Commission.
Must qualify for certification through NMAST.
Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime, based upon scheduling and business needs.
Ability to read, write and speak English required.
Ability to effectively present information to top management, public groups, and/or board of directors.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Strong customer service and interpersonal skills are required.
Ability to work as part of a team and to promote cooperative approach between departments.
Ability to work unsupervised.
Duties: Assists and maintain food and beverage costs through control and supervision.
Ensures that all employees adhere to company's standards.
Directs interviews and hiring, assignments of duties, motivation of staff, evaluations and management of staff.
Estimates food, non-food and beverage needs and requisitions all items needed for staff to successfully perform in the outlet.
Supervises inventories and estimates food and beverage costs. May be required to use computer to facilitate collection and analysis of information.
Supervises cleaning and maintenance of equipment and outlet and arranges for repairs and other services.
Oversees dining room area, bars and / or kitchen according to assigned area of responsibility. Supervises food and beverage service staff in accordance with operation policies, which have been established.
Investigates and resolves food and beverage quality and service complaints by following established protocol.
Inspects dining room, bar, food receiving, preparation, production and storage areas according to outlet of responsibility to ensure that health and safety regulations are used and adhered to at all times.
Responsible for maintaining personnel performance records and monitor staffing levels to maintain budgeted levels of employment.
Requisition supplies from food storeroom and maintain adequate par levels.
Review financial transactions and monitor budget to ensure a efficient operation and that expenditures stay within budget limitations.
Have knowledge of and practice food and alcoholic beverages handling procedures to ensure guest safety.
Must work well under pressure, and meet multiple and sometimes competing deadlines.
Adhere to all corporate and local policies, procedures, and operating guidelines.
Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership.
Performs other duties as may be assigned by department and/or company management.
Anyone intested can apply at firstname.lastname@example.org