Status: Full-time position
Location: Tacoma,WA
Salary: $41,500.00 Annually
Deadline Date: 4/20/13
Date Available:
Job Summary: This position provides operational support for eLearning department. Responsible to administer the college’s learning management system and the Parature ticketing system and knowledge base, work with students, staff and faculty to provide training and support for a range of software tools and services and provide general management/oversight of the Information Commons computer lab. This position reports to eLearning Director
Qualifications: Minimum Qualifications
Bachelors degree in Computer Science or related field from an accredited college or university.
One (1) year or more experience with a Learning Management System.
One (1) year or more customer service experience.
Experience updating web pages, blogs, etc…
Supervisory or management experience.
Duties: Work with staff and faculty to identify, evaluate, and integrate instructional technology into face to face, web enhanced, hybrid, and fully online courses.
Administer the college’s learning management system (LMS), serving 6,000+ students and 150+ faculty.
Develop, plan, and present workshops for all eLearning tools.
Develop and generate complex reports for strategic planning and reporting.
Manage the Parature ticketing system and knowledgebase to track support requests and train TCC and eLearning staff on the use of Parature.
Provide tier 3 (highest) technical support in person, over the phone, through email, IM, Skype, Collaborate, and the Parature ticketing system for eLearning students and faculty with the following related software programs and applications:
Canvas
Angel
Collaborate
Tegrity
Softchalk
Voicethread
Microsoft Office
Parature
Other web-based applications used in eLeaming
Maintain and update the eLearning website and college portal pages.
Manage WAOL shared courses, including the WAOL scheduling system to schedule the creation and closing of quarterly courses.
Support the eLearning advisory committee.
Participate in faculty learning communities.
Present on best practices in educational technology at local, national, and international conferences.
Perform related duties as assigned.
To Apply:
Application Materials & Procedures
Complete application packages must include the following.
1. Tacoma Community College application.
2. Resume & cover letter describing how your educational background and experience align with the responsibilities and qualifications of the position.
3. Copies of transcripts for all colleges and universities attended (official transcripts will be required for the successful candidate).
4. We strive to employ individuals who possess the skills necessary to effectively educate a diverse population of learners. Our effort is to create a cultural climate that recognizes, respects, and celebrates differences. Please attach a statement (maximum two pages):
A. Expressing your cultural self-awareness,
B. Describing your experiences with other cultures and communities, and
C. Demonstrating how you apply these to the learning/working environment