Public Safety Telephone Response Specialist - City of Odessa

Status: Full-time position

Location: Odessa, TX

Salary: $2236 monthly

Deadline Date: Until Filled

Date Available:

Job Summary: Provides assistance to the public regarding complex law enforcement problems in person, or via the telephone from the front desk of the Odessa Police Department. Work varies from day to day and from hour to hour depending on the number and types of calls and walk-ins.

Qualifications: Must successfully complete the following--
Typing test with score of 30 wpm with 7 or less errors.

High school diploma or GED certification required. Higher education level or equivalent training or experience is preferred.

Valid Texas Driver License

Knowledge, Skills, and Abilities
Ability to read, write, understand and follow oral and written directions. Must maintain confidentiality and complete Texas Law Enforcement Telecommunications System (TLETS) training. Have knowledge of Texas criminal and traffic laws or ability to quickly learn needed information. Spanish-speaking skills are helpful.

Skills Test
Keyboarding test

Other Requirements
Must complete personal history questionnaire. Must pass the following selection process
Background investigation, oral interview, polygraph, medical physical, drug screen.

Duties: Responsible for monitoring the lobby and areas under the surveillance of Municipal Court and the Police Department’s security cameras, summoning assistance when problems in these areas are detected. Controls elevator and door access into the various Police divisions and units.
Serves as the Department Information Center by providing guidance and assistance to people coming into the Police building. Ensures all visitors are properly signed in, the appropriate pass is issued and that all passes are returned.
Maintains a log of all visitors, a summary of all telephone calls and all persons walking into the Police building to report incidents. Prepares monthly and yearly statistics reports, which reflect the totals of these logs and summaries.
Processes telephone calls for service and prepares basic police reports, in person or via the telephone, for which a personal police response is not necessary. Ensures that reports to be entered into NCIC/TCIC are transmitted to Dispatch.
Answers questions concerning traffic laws, criminal offenses, civil issues and city ordinances.
Testifies in court.
Attends in-service and special schools and engages in off-duty study, as necessary, in order to maintain up-to-date knowledge of law enforcement issues.
Signs for certified mail, supply and package deliveries and notifies the appropriate personnel.
Completes or assists the public in completing on line police reports utilizing the lobby kiosks.
Receives found property or evidence brought to the front desk and enters it into the File On Q database. Takes photographs of victims’ injuries, text messages, voice mail recordings, vehicle damages, or other evidence and enters it into the File On Q database.
Performs other duties as assigned.

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