Status: Full-time position
Location: Albuquerque, NM
Deadline Date: Until Filled
Date Available: 11/4/13
Job Summary: This position has the primary responsibility of providing assistance to the member and pharmacy service associates for medication and prescription specific questions. Provide high quality patient counseling and compliance to OBRA 90 mandates. Provide support and communication resolve patient or client issues as presented. Provide communication with fellow Staff Pharmacists, Management, Client Advocates, Prescribers, Patients and Client Representatives concerning clarification or resolution of client and/or patient issues.
Qualifications: Minimum Qualifications
Bachelors of Science Pharmacy or Doctor of Pharmacy Degree.
Current Pharmacist license in the state of New Mexico.
1+ years of Pharmacy experience.
Ability to work in a fast paced customer service environment and manage multiple tasks simultaneously.
Strong focus on customer service, quality and accuracy.
Excellent problem solving skills and the ability to work collaboratively with others.
Strong professional ethics and standards.
Proficient in the following applications Word, Excel, Lotus Notes.
Duties: Communicate effectively via telephonewith members, prescribers and agents in a polite, professional and accurate manner in accordance with departmental standards.
Provide OBRA counseling to patients as the opportunity necessitates this education which may include counseling on drug interactions, side effects, storage conditions, and tablet identification.
Provide support and answer technical questions from the Pharmacy Resource Center Technicians, Support staff, and Contact Center Customer Service Agents.
Follow proper procedures for accurate, timely, and detailed documentation of all communication with members, pharmacists and prescribers.
Communicate and document Alleged External Errors according to department standards.
Answer questions from members utilizing available resources.
Maintain knowledge of changes in pharmacy practice, laws and drugs applicable to the performance of daily duties.
Maintain knowledge of pharmacy computer system and prescription workflow.
Handle escalations and patient counseling in a confident, professional manner.
Participate in On-Call Staff Pharmacist rotation as assigned.
Meets and/or exceeds departmental employee performance standards.
Other duties as assigned.