Status: Full-time position
Location: Albuquerque, NM
Job Summary: Goodwill is looking to fill the open Case Manager Position in Albuquerque, NM.
Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.
Bachelor’s Degree in social services or related human services field, Master’s degree preferred and/or nursing degree (BSN or higher).
One to three years’ work experience in case management or social work is required.
CRC, CCM or MSW preferred.
Ability to acquire CPR and First Aid certification.
Duties: This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Adherence to the attendance and punctuality policies of Goodwill.
Exhibit excellent customer service skills as related to your position.
Contacts participants and provides case management services to assigned caseload as required by the program guidelines and scope of work.
Performs home visits; travels to participant’s home around the state. Travel as required based on caseload, scope of work.
Orientates participant to GINM policies and procedures including rights and responsibilities of the person served, GINM's mission, programs and services, grievance procedures and confidentiality policies and procedures.
Provides case management for participants; refers to other support services as needed, such as medical evaluation and treatment, and social services.
Builds and maintains collaborative relationships with community agencies.
Maintains case records containing pertinent, accurate and current information; documents all contact made with each participant in a timely manner.
Completes all required documentation within designated timeframes including but not limited to case notes, program documentation and required reporting.
Review and submit program documents such as participant budgets, reimbursements and other required program documentation as outlined in the program contract.
Completes, verifies and submits monthly billing according to established timeframes.
Ensures accurate caseload by closing all inactive cases on a monthly basis.
Attends staff meetings; provides updates on persons served with complex issues and receives new referrals.
Maintains standards and practice in accordance with applicable laws, regulations and requirements, as well as professional standards; complies with contract guidelines and regulations.
Enhances professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.
Ensures HIPAA compliance.
Responsible for the safety of all persons served under his/her supervision.
Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
Maintains confidentiality of all privileged information.
Performs other incidental and related duties as required and assigned
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