Status: Full-time position
Location: Albuquerque, NM
Job Summary: Goodwill is seeking to fill the position of a Retail Support Manager in Albuquerque, NM.
Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.
Five years supervisory work experience in a retail setting or equivalent combination of education and experience.
Duties: Adherence to the attendance and punctuality policies of Goodwill
Exhibit excellent customer service skills as related to your position
Travel to various GINM locations to manage and support store functions in absence of a Store Manager, as assigned; assumes all daily responsibilities. Assignments will vary in length and will be temporary and for extended periods of time.
Manages the store ensuring that sales goals are met and expenses are controlled as outlined in the store budgets.
Appraises and prices inventory with the goal of extracting the greatest monetary value from all donated goods.
Creates a positive public image of Goodwill through a clean store environment, attractive displays, and presentable and personable staff.
Answers and resolves customer’s complaints and inquiries and promotes excellent customer service.
Reports lack of or surplus of donated goods in a punctual manner; so that transportation has time to deliver or pick up excess goods.
Communicates merchandise shipment concerns to appropriate members of management.
Establishes effective ways to reach production, sales, and margin goals.
Coordinates the implementation of marketing and promotional activities at store, with direction from the marketing department.
Ensures that the store is opened and closed at scheduled times; safeguards the store/facility and takes appropriate security precautions when opening and closing store.
Ensures the proper maintenance of all facility equipment, utilities, machinery and electrical equipment is in proper working order.
Ensures that all store personnel understand and follow Goodwill's loss prevention policies.
Supervises, plans and prepares work schedules and assigns employees to specific duties; ensures accountability for all employees
Monitors sales floor level of store merchandise and supplies and adjusts as necessary; ensures merchandise pulls are completed weekly.
Oversees quality of goods going to sales floor.
Trains, supervises and mentors retail associates and persons served in store procedures and policies.
Supervises, trains and mentors persons served in Services programs, i.e. TrialWorks, SCSEP etc.
Integrates people with barriers to employment into the retail store setting.
Monitors warehouse to ensure that merchandise is being processed.
Reconciles cash with sales receipts, keeps operating records and prepares daily records for accounting.
Prepares and submits payroll records in a timely manner.
Budget revenue, expense and capital expenditures for the store annually.
Completes required administrative and clerical duties, including submitting paperwork and reports accurately, and within the established time frame.
Performs work of retail associate as defined in the retail associate job description- as needed.
Maintains current working knowledge of trends in retail.
Hosts regular staff meetings to ensure communication among staff regarding department related activities.
Assist in the creation of policies, practices and procedures for staff to ensure consistency and adherence to department goals.
Contributes to the organization's effectiveness by offering information and opinion as a member of the management team; integrating objectives with other functions; accomplishing related results as needed.
Ensures HIPAA compliance.
Responsible for the safety of all persons served and staff under his/her supervision.
Responsible for CARF compliance and maintaining standards in areas of responsibility.
Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
Maintains confidentiality of all privileged information.
Performs other incidental and related duties as required and assigned.
Follow the link provided to apply online: